Return & Refund Policy

At ZEVORAQ.STORE, we want you to shop with confidence. If there is an issue with your order, our support team is here to help.

Returns

You may request a return if:

• The product arrives damaged or defective.

• You receive the wrong product.

• The product received is significantly different from the product description.

Please contact us within 7 days of receiving your order and provide your order number along with clear photos or a short video showing the issue.

Products should be unused and, where applicable, returned in their original packaging.

Refunds

Once your return or issue has been reviewed and approved, we will arrange the appropriate solution.

Depending on the situation, this may include:

• A replacement product

• A refund

• Another suitable solution agreed with the customer

For approved refunds, the refund will be processed using the applicable payment method. Processing time may vary depending on the payment provider.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

We may request photos or a video of the product and packaging so we can verify the issue and process your request quickly.

Change of Mind

Returns due to a change of mind, incorrect selection, or simply not wanting the product may not be eligible for a refund unless approved by ZEVORAQ.STORE.

Non-Returnable Items

Some products may not be eligible for return due to hygiene, safety, personal-use, or product-specific reasons. Any such restrictions will be communicated where applicable.

Return Shipping

If the issue is confirmed to be due to a damaged, defective, or incorrect product, we will guide you regarding the return or replacement process.

For other return requests, any applicable return or delivery costs may be the customer's responsibility.

How to Request a Return or Refund

To request assistance, contact us with:

• Your order number

• Your name

• A brief description of the issue

• Photos or video, if applicable

Email: zevoraq.store@gmail.com

Our team will review your request and guide you through the next steps.

Important

Refunds and returns are subject to product eligibility and applicable UAE consumer protection requirements. This policy does not limit any rights that cannot legally be excluded.

Thank you for shopping with ZEVORAQ.STORE.